I don’t write many reviews this detailed, but Fareed and NorTex Pools have earned one.
I recently completed a very large, highly customized pool in Frisco, roughly 35,000–36,000 gallons with a spa, multiple pumps, water features, automation, lighting, a grotto, slide, and a fairly complex Jandy/iAquaLink equipment setup. After the construction process, I decided I wanted an independent company to handle the ongoing maintenance rather than simply staying with the builder.
I contacted several companies, and Fareed came out to look at the pool and give me a quote. What was supposed to be a normal estimate turned into one of the most impressive service visits I’ve had from any contractor.
Before I had agreed to hire him, Fareed spent a tremendous amount of time walking the entire pool, reviewing the equipment, explaining how everything worked, troubleshooting issues, and helping me understand several things that had never been properly explained during construction.
He helped diagnose recurring iAquaLink connectivity problems, worked through the Wi-Fi setup, discussed the automation and RS-485 communication system, explained how additional valve actuators could improve independent control of my water features, looked at my cleaner setup, pointed out concerns with the grotto operation, reviewed the new plaster, and helped me better understand what was normal and what still needed attention.
None of that was required for him to give me a maintenance quote. He simply saw things that needed attention and started helping.
That first visit told me a lot about the kind of person and business owner he is.
Since taking over the pool, the level of personal attention has continued.
Fareed does not treat the pool like a 10-minute “dump chemicals and leave” stop. He takes the time to test the water properly, document the chemistry, inspect the equipment, clean the pool thoroughly, check baskets, monitor filter pressure, and provide before-and-after photos along with a complete Pool Brain report.
I also appreciate that he actually explains what the numbers mean. After seeing how my large pool was consuming chemicals between weekly visits, he walked me through why a second chemistry-only visit might make sense rather than simply dumping a large amount of chemicals into the pool once a week. He is looking at the pool as a system and trying to keep it stable, not just make it look good for the day he is there.
He has also gone beyond routine maintenance. He added and programmed an automatic-fill timer so I no longer have to constantly monitor the water level myself, adjusted circulation issues, helped me understand the spa jets, and has been proactive about identifying things that can be improved before they become bigger problems.
Another thing that stands out is accessibility. If I have a question, I can text or call Fareed directly. He responds, explains what he is seeing, and never makes me feel like I am bothering him. That level of owner involvement is becoming very rare.
Most importantly, I feel like I now have someone who is actually looking after the pool.
There is a big difference between hiring someone to clean a pool and hiring someone who understands the chemistry, equipment, automation, circulation, plaster, and overall operation of a sophisticated pool and takes personal responsibility for keeping it right.
That is what I have experienced with Fareed and NorTex Pools.
If you have a large or complicated pool, or if you are simply tired of rushed service and never knowing who is going to show up each week, I would strongly recommend talking with Fareed. His knowledge, attention to detail, communication, documentation, and personal involvement have been exceptional.
I interviewed multiple companies before making my decision, and I am extremely glad I chose NorTex Pools
